Cancellation Center
We understand that plans change. This page will guide you through our cancellation process.
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Cancellation Policies
24+ Hours Before Service
Cancellations made 24 hours or more before the scheduled service time.
Less than 24 Hours Before
Cancellations made less than 24 hours before the scheduled service time.
Cancel by Phone
Give us a call!
Our customer service team is available to assist you with cancellations over the phone. We're here to help make the process as smooth as possible.
Find your local support numberCancel via Account
The fastest way to cancel your booking is through your online account. Follow these simple steps:
Login to your account
Access your AstuteInfo dashboard using your email and password
Navigate to "My Bookings"
Find and select the booking you wish to cancel from your list of scheduled services
Select "Cancel Booking"
Click the cancellation button and confirm your decision to complete the process
Cancellation Form
Request Cancellation via Form
If you prefer, you can submit your cancellation request using the form below.